Groundworks Collaborative is hiring a Director of Supportive Services.

  | Community

Groundworks—a dynamic organization committed to providing shelter, food and supportive services with dignity—is hiring a senior leader to oversee its supportive services, supporting roughly 200 individuals each year in the Brattleboro, Vermont area. We are seeking a seasoned leader with an extensive track record in enhancing systems, continuous improvement, and excellence in programmatic, operational and people leadership. Reporting directly to the Executive Director, this position will have the creative opportunity to enhance service sand systems to create programmatic and operational excellence. As a senior clinically trained staff member, theDirector of Supportive Services will implement high service delivery standards, support clients and ensure that all services are provided with non judgment and compassion. As a member of the Executive Leadership Team, this position will also provide agency-wide leadership and maximize impact by enabling seamless integration between Groundworks’ programs and services—contributing to Groundworks’ culture as a great place to work.

The Director of Shelters will achieve programmatic and operational excellence through:
● Direct supervision of seven staff and indirect supervision of roughly 15 staff
● Fostering a welcoming culture and excellent customer service
● Facilitating program planning, evaluation, and continuous improvement as needs emerge
● Enhancing systems to improve organizational efficiency, effectiveness and impact
● Creating an exceptional workplace that promotes collaboration, ownership and leadership
● Provide staff and volunteer training to enhance skills and performance
● Ensuring programs comply with all funder and local regulations
● Contributing to Groundworks’ agency-wide success and organizational learning
● Cultivation of partnerships to enhance client access to services throughout the community

● Excellent communication skills that inspire a dynamic, participatory team environment
● Leads change and develops new systems using a creative and innovative lens
● Outstanding people leadership and supervisory skills; builds effective teams
● Manages complex operations and scheduling thoughtfully and strategically
● Strong time management skills, highly organized, plans effectively, pays attention to details
● Willingness to be hands-on and multitask in a fluid and fast-paced work environment
● Remains calm under pressure, models effective stress management and self-care
● Exercises solid judgment and critical thinking; effective problem-solver
● Knowledge of budget planning and preparation, program evaluation and grants management
● Commitment to Groundworks’ mission, values, social justice, anti-racism and equity
● Insight into challenges associated with poverty, addiction and mental health
● Knowledgeable of area resources and systemic barriers; effectively navigates services

● Masters in social work, public administration, business or human services related field
● Five or more years of senior nonprofit administrative, homeless services or housing experience
● Significant experience in supervising staff, team building and creating a great place to work
● Experience working with substance abuse, mental illness, and individuals with trauma histories
● Experience in managing/enhancing programs, systems building, planning, grants management
● Significant experience working with low income and diverse populations
● Experience in training staff in crisis intervention and a range of issues relating to homelessness
● Strong knowledge of community resources and experience in navigating services
● Passion for Groundworks’ mission, philosophy and nonjudgmental, compassionate approach

The salary range for this position is $65,000 – $80,000, moreover, we are proud to offer benefits valued at $19,000/year. This is a full-time & exempt position located on-site.

Check out the full job description

To Apply: Please email a resume and cover letter to